Terms of service

Terms of Service for The Fashion Company

Effective Date: October 28, 2025

Welcome to The Fashion Company ("Store," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website www.thefashioncompany.co.uk (the "Site"), including browsing, purchasing products, creating an account, and any related services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

1. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use the Services. By using the Services, you represent that you meet this requirement and that you are not barred from using the Services under applicable law.

2. Accounts

To make purchases or access certain features, you may need to create an account. You agree to provide accurate, current, and complete information during registration and to update it as necessary. You are responsible for safeguarding your account credentials and for all activities under your account. Notify us immediately at support@thefashioncompany.co.uk of any unauthorized use. We reserve the right to suspend or terminate accounts at our discretion for violations of these Terms.

3. Products and Purchases

3.1 Product Descriptions and Availability

We strive to ensure product descriptions, images, sizes, colors, and pricing on the Site are accurate. However, due to variations in screen configurations, colors may appear differently on your device than in person. All products are subject to availability; we may cancel orders if items are out of stock or discontinued. We reserve the right to limit quantities per customer or correct errors in pricing or product information without notice.

3.2 Pricing and Payment

All prices are in [GBP] and exclude taxes, shipping, and duties unless stated otherwise. You are responsible for all applicable taxes. Payments are processed securely via [List Payment Methods, e.g., Visa, Mastercard, PayPal, Apple Pay]. By providing payment information, you authorize us to charge your payment method for the total amount due, including recurring charges if applicable (e.g., subscriptions). We may refuse or cancel orders at our discretion.

3.3 Shipping and Delivery

Shipping times and costs are estimates only and may vary due to carrier delays, customs, or other factors beyond our control. Risk of loss passes to you upon delivery to the carrier. We are not liable for delays or non-delivery except as required by law. International orders may incur additional fees; you are responsible for compliance with import laws.

3.4 Returns, Refunds, and Exchanges

We offer returns/exchanges within 30 days of delivery for unworn, unwashed items with tags attached, in original packaging. Defective or incorrect items may be returned longer; contact us at support@thefashioncompany.co.uk for details. Refunds will be issued to the original payment method within 7–10 business days. Shipping costs are non-refundable unless the return is due to our error. See our Returns Policy for full details.

4. User Conduct

You agree not to:

Use the Services for unlawful purposes or in violation of these Terms.
Post false, misleading, or harmful content (e.g., reviews).
Interfere with the Site (e.g., hacking, viruses).
Resell products without our permission or engage in commercial use beyond personal consumption.
Impersonate others or violate intellectual property rights.

We may remove content or suspend access for violations. You grant us a non-exclusive, royalty-free license to use any user-generated content (e.g., reviews, photos) for promotional purposes.

5. Intellectual Property

All content on the Site, including text, images, logos, and designs, is owned by the fashion company or our licensors and protected by copyright, trademark, and other laws. You may not copy, modify, or distribute it without written permission. The Fashion Company™ and related marks are trademarks of Ellie James Clothing Limited. Unauthorized use may result in legal action.

6. Third-Party Links and Services

The Site may link to third-party sites or services (e.g., payment processors, shipping carriers). We are not responsible for their content, privacy practices, or availability. Use them at your own risk.

7. Limitation of Liability

To the fullest extent permitted by law, the Services are provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Site will be error-free, secure, or uninterrupted.

In no event shall TFC be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the Services, even if advised of the possibility. Our total liability shall not exceed the amount you paid us in the past 12 months. Some jurisdictions do not allow these limitations, so they may not apply to you.

8. Indemnification

You agree to indemnify and holdTFC harmless from claims, losses, or damages arising from your violation of these Terms, misuse of the Services, or infringement of third-party rights.

9. Termination

We may terminate or suspend your access to the Services at any time, without notice, for any reason, including violations of these Terms. Upon termination, your right to use the Services ends, but Sections 5–14 survive.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of [Insert Jurisdiction, e.g., England and Wales], without regard to conflict of laws principles. Any disputes shall be resolved exclusively in the courts of [Insert City/Region, e.g., London, England]. We encourage informal resolution first; contact us at support@thefashioncompany.co.uk.

For EU/UK customers: You have a 14-day right of withdrawal under applicable law; see our Returns Policy.

11. Changes to These Terms

We may update these Terms at any time by posting the revised version on the Site. Continued use after changes constitutes acceptance. Check this page periodically.

12. Force Majeure

We are not liable for delays or failures due to events beyond our control, such as natural disasters, strikes, or pandemics.

13. Severability

If any provision of these Terms is held invalid, the remainder remains in effect.

14. Contact Us

Questions about these Terms? Email: support@thefashioncompany.co.uk Write: TFC, [Insert Full Address]

Privacy Policy: Our use of your personal information is governed by our Privacy Policy, which is incorporated herein.

By using the Services, you acknowledge that you have read, understood, and agree to these Terms.